Frequently asked questions

Today's buying and selling prices for 24K, 22K, 21K, 18K, 14K and 9K gold, per pawn, per gram and per ounce, are on our live gold price page. The prices follow the market and update automatically while you have the page open.

In Sri Lanka a pawn (also called a sovereign) is 8 grams of gold. On the gold price page you can switch between pawn, gram and ounce.

The buying price is what you receive when you sell gold. The selling price is what you pay when you buy gold. The gap between the two covers handling and the market spread.

Karat measures purity. 24K is pure gold (100%). 22K is 91.6% gold, 21K is 87.5%, 18K is 75%, 14K is 58.3% and 9K is 37.5%. The less gold in the alloy, the lower the price per gram.

Create a free account on the CMBGOLD portal with your name, email address and a password. We email you a code to confirm your email, and once it is confirmed you can log in.

We verify every customer before they can buy gold. This protects your account and keeps the platform compliant. You enter your personal details and nominees, upload a photo of your NIC, passport or driving licence, take a selfie and accept the terms and privacy policy. Your progress is saved after each step, so you can leave and continue later.

Our team reviews your documents and we email you as soon as your account is verified. If something needs correcting, we tell you exactly what to fix and you can resubmit.

Your identity documents are stored privately, not publicly, and are reviewed only by authorised CMBGOLD staff. Your login uses a protected session, and you can log out at any time.

Log in, enter how much gold you want in grams or how much you want to spend in rupees, and place your order. You then pay by bank transfer and upload your bank receipt. Once we verify the payment, the gold is added to your account.

You pay the live selling price shown on the portal at the moment you place the order. If the rate changes before you confirm, we show you the updated amount first, so you never pay a price you have not seen.

Pay the order amount by bank transfer to the account shown on your order, using the order reference. Then upload the receipt as an image or PDF, up to 2 MB. You can track the order from payment review through to completion.

After our team verifies your payment and completes the order. You receive an email when the gold has been added, and your holdings update in your dashboard.

If a receipt is unclear or does not match the order, we ask you for a new one and tell you why. You can upload it again from the order page.

The minimum redemption is 8 grams (one pawn). Once you hold at least 8 grams of available gold you can redeem any amount from 8 grams up to what you hold.

Choose how much to redeem, enter your delivery details, pay the delivery fee by bank transfer and upload the receipt. Our team reviews the request, prepares the gold and dispatches it to you. You can follow each step from your account, and we email you when it has been delivered.

A delivery fee applies to each redemption (currently Rs 1,000), and applicable VAT and delivery charges will be added upon redemption of physical gold.

Redeemed gold is delivered to the address you provide. Once it is dispatched, your account shows the courier and tracking details.

Yes. Digital gold in your account is backed by physical gold held with independent custody partners, with the holdings recorded digitally for transparency and traceability.

CMBGOLD is a technology platform that facilitates transactions between independent buyers and sellers. All transactions occur between independent parties, and CMBGOLD does not support transactions involving illegal or unauthenticated gold.

CMBGOLD is a Sri Lankan technology startup transforming the gold industry through digital innovation. Our platform connects independent gold buyers and sellers with modern tools for gold pricing, gold ownership management and digital gold services, making gold more accessible to everyone.

Message us on WhatsApp or call +94 77 171 5144. You can also visit one of our franchise locations across Sri Lanka.

Yes. We work with gold buyers, vendors and franchise partners. See the partnership opportunities and register your interest.