INTRODUCTION

CMB Digital Networks (Pvt) Ltd (“Company” / “We”/ “Our”/ “Us” / “CMBGOLD”) privacy policy outlines the company's commitment to protecting user data, including any personal information collected from users who sign up for the platform (“Website” / “App”). It also informs users of their rights regarding the data that is collected and stored, such as their right to access and delete their data.

The policy outlines which data the company collects, such as names, contact information, and payment information, for the purpose of providing the services offered by the platform. It also explains how this data is used, such as for user service and marketing purposes. Furthermore, it explains how the data is stored and protected, as well as how users can request access to their data or delete it.

The privacy policy also specifies the company's commitment to complying with relevant data privacy regulations, such as GDPR. This ensures that the platform is compliant with the laws and regulations of Sri Lanka, and that the user data collected is used responsibly and securely.

Overall, the privacy policy of CMB Digital Networks (Pvt) Ltd serves the purposes of transparency, making sure that users are aware of how their data is being used, and ensuring that the data is being handled and stored securely.

DATA THAT WE COLLECT

CMBGOLD take user privacy very seriously. We only collect data that is necessary to provide our services and improve the user experience. Here is a detailed explanation of the data we collect:

1. Personal Information: We may collect personal information such as name, email address, and mobile number when you sign up and create an account with us. We may also collect additional information such as your physical location, domain servers, IP address, and device information when you use our services.

2. Transaction Information: We collect information about the transactions you make on our app, including the type of services used, the amount paid, and the payment method used.

3. Usage Information: We collect information about how you use our app, such as the pages you visit, the features you use, and the content you access. This information helps us improve our app and provide a better user experience.

4. Communication Information: We may collect information about your communications with us, including emails, messages, and phone calls. This information helps us provide customer support and improve our services.

5. Financial Information: When you provide us with financial information such as account details, e-wallet details, bank account or credit or debit card details or other payment instrument details etc., we use this information to conduct business.

PLATFORM PERMISSIONS

To make use of the CMBGOLD app, you must authorize it to access and utilize information on your mobile device. The type of data that applications can access is determined by the platform you are using. When utilizing the iOS platform, you will receive a notification the first time the CMBGOLD app seeks permission to access specific types of data, and you will have the option to agree or refuse that request. On the other hand, Android devices will inform you of the permissions that the CMBGOLD app is requesting before you begin using the application, and your utilization of the app is regarded as your consent. If further clarification is required for these permissions on your device, please note that we will update our terms as necessary over time.

HOW DO WE PROCESS YOUR INFORMATION

We process your information to provide, improve and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information for a variety of reasons depending on how you interact with our services.

We will never share or disclose your personal information without your express consent, except in certain circumstances as described below:

1. We may disclose information if we are legally required to do so in order to comply with applicable laws, regulations, court orders, or other legal processes.

2. We may also disclose information in order to protect our rights, property, service providers or our users.

3. We may share information with third-party service providers who are performing services on our behalf, such as processing payments or providing customer support. These service providers may only use the information we provide them for the purpose of performing those services.

4. We may also share aggregated or anonymized information with third parties, such as advertisers or market research firms, in order to improve our services or for other internal business purposes.

5. We may also share personal information with our affiliates, subsidiaries, or other companies under common control, in which case we will require them to honor this Privacy Policy.

6. We reserve the right to transfer personal information to an acquirer in the event of a merger, acquisition etc.

We are committed to protecting your privacy and keeping your data secure. If you have any questions or concerns about our disclosure and information sharing practices, please contact us.

STORAGE AND PROTECTION OF DATA

At CMBGOLD, we are committed to protecting the data of our users. We understand that our users’ data is of utmost importance, and we strive to ensure that it is stored and protected securely.

In order to protect the data of our users, we have established policies and procedures for the storage and protection of data collected through website and app. We have put in place various measures to ensure the safety and security of our users’ data.

All data collected through our platform is stored on secure servers in a secure environment. Our servers are protected by physical as well as digital security measures. We also use encryption technologies to ensure that data is kept confidential and secure.

We also have in place measures to ensure the integrity of our data. We regularly review and audit our systems to ensure that data is accurate and up to date.

We also have procedures in place to ensure that only authorized personnel have access to user data. All personnel that may have access to user data are subject to background checks and must follow our policies and procedures related to data security.

We also have procedures in place to respond to any data breaches that may occur. We will promptly notify our users of any data breaches that may occur and will take appropriate measures to address any breaches.

We take the storage and protection of data very seriously and are committed to ensuring that all data collected through our platform is stored and protected securely.

RIGHTS OF USERS

At CMBGOLD, we take the privacy of our users very seriously. We are committed to protecting their rights and personal information, and this Privacy Policy outlines the rights of users on our platform.

1. Right to Access and Update Information: Users have the right to access, review and update their personal information at any time.

2. Right to Opt Out: Users have the right to opt out of receiving promotional and marketing materials.

3. Right to Object: Users have the right to object to the processing of their personal information for certain purposes.

4. Right to Unsubscribe: Users have the right to unsubscribe from our mailing list at any time.

5. Right to Withdraw Consent: Users have the right to withdraw their consent for the processing of their personal information at any time.

6. Right to Data Portability: Users have the right to request a copy of their personal information in a structured, machine-readable format.

7. Right to File a Complaint: Users have the right to file a complaint with a relevant data protection supervisory authority in the event of a breach of their rights.

8. Right to be Forgotten: Users have the right to request that their personal information be erased from our records.

By agreeing to our Privacy Policy, users acknowledge that they have the right to access, review, update, opt out, unsubscribe, withdraw consent, request a copy of their data, file a complaint, and request their data be erased from our records.

We are committed to protecting the privacy and security of our users. If you have any questions or concerns, please feel free to reach out to us.

LINKS TO THIRD PARTY SITES

The Links to Third Party Sites category of the privacy policy of CMBGOLD outlines the terms and conditions for the collection and use of any information that is obtained from third-party sites. This includes information about the use of the platform and any other services offered by the platform.

The privacy policy states that the platform may contain links to other websites that are not owned or operated by the platform. The platform is not responsible for the security or privacy practices of any third-party websites. The platform does not control, or endorse, and is not responsible for, any content, products, services, or other materials on or available from such sites, or the practices of such sites.

For example, the platform may contain links to websites that provide information about gold trading and other related services. The platform is not responsible for any information collected by these websites or how that information is used. It is the user’s responsibility to read and understand the privacy policies of the third-party websites.

COOKIES

We use cookies to collect information about how you use our website and app. Cookies are small files that are stored on your device and help us remember your preferences and improve your experience on our app. We use cookies to make interactions with our site easier for you, and to better understand how you use it. Cookies are used to store information about your preferences, such as language or region settings. They also allow us to track how people use our site and which features, and pages are popular.

CHANGES TO THE PRIVACY POLICY

The privacy policy we have in place is subject to modification, and we reserve the right to make changes to it at any time without prior notice. It is possible that we may update our Privacy Policy periodically, so we suggest reviewing it frequently to stay informed about any revisions that may have been made.

DELETING AND DEACTIVATING ACCOUNT

At CMBGOLD, we understand that our users may wish to delete their accounts or deactivate them for various reasons. This is why we have included the Deleting and Deactivating Account category in our Privacy Policy in order to clearly outline the options available to our users.

First and foremost, users may delete or deactivate their CMBGOLD account at any time by submitting a request to our customer service team. This process is free of charge and allows users to permanently remove their accounts and any associated personal data. It is important to note that all transactions made prior to account deletion or deactivation are still subject to our terms of service.

If users decide to deactivate their account, they will still have access to their account information, but they will no longer have access to the platform’s services. Deactivating an account will not delete any of the user’s personal data that has been stored on the platform. However, users may request to delete this data by submitting a request to our customer service team.

We also want to note that if users choose to delete or deactivate their CMBGOLD account, we may retain certain information associated with the account for analytical purposes and recordkeeping integrity.

We hope this makes it easier for our users to manage their accounts and ensure that their data is safe and secure.

CONTACT INFORMATION FOR FEEDBACK & QUERRIES

If you have any inquiries, remarks, or apprehensions regarding our privacy policies or wish to give input about the services provided on the Website/App, kindly get in touch with us by sending an email to info@cmbgold.lk

Phone: 0771 715 144
Phone: 0114 244 344
Email: info@cmbgold.lk